How can we help?

Signed in, open My Orders. Otherwise use Track an order with your order number and the email or mobile you ordered with.

Orders are packed at our Idukki unit and usually dispatched within one working day. The estimated delivery date is shown at checkout and on your order.

Yes, until the order is packed. Open the order in My Orders and choose “Cancel this order”. Prepaid orders are refunded to the original payment method.

The invoice is issued when your order ships. Download it from the order page in your account.

If an item arrives damaged, wrong, unsealed, missing or with a quality problem, request a return within 7 days of delivery. Food products can’t be returned for a change of mind once opened.

Open the delivered order in My Orders, choose “Return or Replace Items”, pick the items and add 1–5 photos of the item and the packaging.

Once approved, prepaid refunds go back to the original payment method, usually within 5–7 working days. Cash-on-delivery refunds go to your bank or UPI: we email you a secure link to add those details.

Yes, ask our team when you request the return. Your balance is shown under Store Credit.

You pay once for a 6 or 12-month plan and lock the price. Boxes ship on your chosen frequency.

Yes, from Subscriptions in your account, any time before the next box is packed.

Boxes already packed still arrive. Boxes not yet sent are refunded pro rata at your locked per-box price; the exact amount is shown before you confirm.

With Google, or with a one-time code sent to your email. No passwords. Sign in.

Turn WhatsApp, email and newsletter updates on or off under Profile & Privacy.

Go to Profile & Privacy › Delete account. We erase your personal data and keep only the invoice records tax law requires.